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Trained, Dedicated Employees
One of the main reasons Solstice has been so successful in delivering fixed-bid projects with 100% satisfaction guarantee comes directly from the way the company recruits, trains, manages and motivates its employees. Most software development shops contract the bulk of the coding out to independent sub-contractors who often don't share the organizational ideals and trained depth of the organization that won the project.
The Solstice team relies heavily on a set of shared values. Once employees are brought into the Solstice team, they undergo a lengthy training program to help them embrace the corporate culture, prepare to deliver services according to shared key performance metrics and deeply internalize the design patterns which has made the organization successful.
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